Flytecc Terms & Conditions (2025)

1. Scope of Application

These Terms apply to all contracts between Flytecc / Jun Kummer (“Seller”) and customers (“Client”) purchasing goods, services, or vouchers via our online shop. For EU customers, EU consumer protection laws apply. For customers outside the EU (including the USA), local laws apply where relevant, but German law governs the contract.

2. Conclusion of Contract

Product descriptions are invitations to offer, not binding offers.
Your order becomes a binding offer once you complete checkout.
We accept orders within 5 days via email confirmation or shipment.
Payments via PayPal and Amazon Payments are subject to their respective terms.
Contract details are sent by email and stored securely.
Please review your order carefully before submitting.

3. Right of Cancellation / Returns

EU Customers:
You have the right to cancel your order within 14 days of receiving the goods without providing a reason, under EU consumer law. To exercise this right, contact us at info.flytecc@gmail.com within this period. Return the items in their original condition and packaging. You bear the cost of return shipping unless the items are defective. Refunds are processed within 7 business days after we receive the returned goods.

USA Customers:
There is no automatic legal right to cancel or return goods in the USA as in the EU. However, Flytecc offers a 14-day return window as a courtesy for unworn, unwashed items with all original tags. Contact us within 14 days of delivery at info.flytecc@gmail.com to initiate returns. Return shipping costs are your responsibility unless the item is defective. Refunds are processed after receipt of the returned goods.

3. Right of Cancellation / Returns

EU Customers:
You have the right to cancel your order within 14 days of receiving the goods without providing a reason, under EU consumer law. To exercise this right, contact us at info.flytecc@gmail.com within this period. Return the items in their original condition and packaging. You bear the cost of return shipping unless the items are defective. Refunds are processed within 7 business days after we receive the returned goods.

USA Customers:
There is no automatic legal right to cancel or return goods in the USA as in the EU. However, Flytecc offers a 14-day return window as a courtesy for unworn, unwashed items with all original tags. Contact us within 14 days of delivery at info.flytecc@gmail.com to initiate returns. Return shipping costs are your responsibility unless the item is defective. Refunds are processed after receipt of the returned goods.

Non-EU (excluding USA) Customers:
Cancellation and return rights vary depending on your country’s local laws. Flytecc offers a 14-day return window as a courtesy for unworn, unwashed items with all original tags. Contact us at info.flytecc@gmail.com within 14 days of delivery to request a return. You are responsible for return shipping costs unless the item is defective. Refunds are processed after we receive the returned goods. Please check your local laws for specific consumer rights.

4. Prices and Payment

All prices include applicable VAT (e.g., for EU customers).
Shipping costs are shown at checkout.
We accept credit/debit cards, PayPal, Amazon Payments, and other secure payment methods.

5. Shipping & Delivery

We ship worldwide to the address provided at checkout.
If delivery fails due to incorrect address or refusal, you are responsible for return shipping fees.
Personal pickup is not available.
US & international customers are responsible for customs duties, taxes, or import fees.

6. Ownership

We retain ownership of goods until full payment is received.

7. Warranty & Defects

Statutory warranty rights apply based on your location.
Check received goods immediately and report any damages to the carrier and us promptly.
Warranty claims are handled per applicable law.

8. Voucher Redemption

Campaign and gift vouchers are redeemable only online and under the terms provided with each voucher.

9. Applicable Law & Jurisdiction

German law applies to all contracts.
EU consumers retain their statutory protections under local law.
Courts in Berlin have jurisdiction for legal disputes.
For international customers, local laws may also apply but do not override German jurisdiction unless mandated.

10. Alternative Dispute Resolution

The EU Online Dispute Resolution platform is available here: https://ec.europa.eu/consumers/odr
We are not obligated to participate in alternative dispute resolution.